Why Indexed KPIs are Critical for Business Performance and Success
As I have written in previous articles, not every metric for business or processes is a KPI. Too many IT systems and too many companies define a departmental goal as a Key Performance Indicator, creating unnecessary friction among other departments or areas of the company. By using a weighted index, you significantly reduce, and in some cases eliminate, the competing requirements. As part of a continuing effort on using key performance indicators for building a strategy focused organization, I [...]





