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CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?
CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?

CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?

By Bill Wood|September 19th, 2009|

Most companies want to use CRM applications to "supercharge" their sales forces. They want higher customer retention and acquisition than their competitors, managing the sales pipeline and having better market insight. But few companies realize these goals. After going through some of the academic studies and literature about CRM implementation, evidence suggests that some companies see limited benefit from their CRM implementations, but they are not happy overall. These anecdotal accoun [...]

Opportunities for SAP Innovation
Opportunities for SAP Innovation

Opportunities for SAP Innovation

By Bill Wood|September 19th, 2009|

What if someone like me -- an independent consultant -- came along and said “SAP, I’ve got some really great ideas on how you can dramatically change the application for far greater success in the marketplace”? What if this change make the application more useful, and would not cost that much in developer time or resources? What if this change could be done almost completely with pre-existing functions, functionality, and code that SAP already has but has not done a good job themselves of integ [...]

ERP Failure: The Organization is More Than Partially To Blame
ERP Failure: The Organization is More Than Partially To Blame

ERP Failure: The Organization is More Than Partially To Blame

By Steve Phillips|September 15th, 2009|

You really have to wonder: Does any organization spend millions of dollars on SAP (or any other software) with the goal of failing? The scope of a typical ERP project impacts almost every aspect of the organization, and the implementation risks are real. Often, an actual project's timeline far exceeds the original schedule. The cost of consulting services alone can grow four to five times the cost of the ERP software (with even greater upside risk potential). However, we have all heard the horr [...]

Realizing SAP Business Benefit
Realizing SAP Business Benefit

Realizing SAP Business Benefit

By Bill Wood|August 26th, 2009|

When implementing or upgrading SAP, too often I encounter vendors and consultants who believe they are more qualified than they actually are. Think of backyard mechanics who changed the oil on someone's cars and checked the tire pressure a few times, then somehow think that qualifies them to do engine overhauls on Formula 1 race cars. Similarly, why do you expect old-style implementation vendors and consultants to transform your business into a competitive powerhouse by only addressing cost-foc [...]

SAP Development Practices That Carry Huge Costs
SAP Development Practices That Carry Huge Costs

SAP Development Practices That Carry Huge Costs

By Bill Wood|August 15th, 2009|

Anyone who has implemented SAP for any period of time has seen the classic three-tier system environment. You have a Development landscape, QA landscape, and then a Production landscape. In a classic scenario, you do your prototyping, system setup and design, and first-pass validation in the development landscape for the appropriate client. When it comes to development environments, a consistent pattern has emerged where the Basis team will ignore the potential for large profits to save a few p [...]

Protecting the SAP Project’s Budget and Timeline
Protecting the SAP Project’s Budget and Timeline

Protecting the SAP Project’s Budget and Timeline

By Bill Wood|July 11th, 2009|

For years I have heard stories about blown SAP budgets and blown SAP project timelines. Personally, I have experienced a few project overruns [FN1], and a few where we came in under budget. However, I can’t say any of the projects were ever early. While I believe that coming in under budget is often possible, reducing the time frame is much more difficult because of the planning and coordination processes. You need to adjust all of the parallel work streams and get the coordination and t [...]