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IT Outsourcing, Off Shore Support, Cost Cutting and IT Department Changes
IT Outsourcing, Off Shore Support, Cost Cutting and IT Department Changes

IT Outsourcing, Off Shore Support, Cost Cutting and IT Department Changes

By Bill Wood|March 23rd, 2010|

Businesses everywhere are looking to shore up their bottom lines by cutting costs. As a result, cost centers such as IT departments are prime targets for outsourcing and offshore maintenance. The typical business script is that as the IT organization moves into maintenance mode, cost centers with high overhead become a prime target for reducing costs. However, despite how things might appear, cost is not the real driver of IT outsourcing. The real driver of IT outsourcing is function. IT departm [...]

Outsourcing Your SAP Application Support
Outsourcing Your SAP Application Support

Outsourcing Your SAP Application Support

By Bill Wood|March 20th, 2010|

I believe it was Peter Drucker who opined about outsourcing and then wrote a book on the subject. The original premise was that low-level administrative functions that were not a key or core focus of the business (such as mail rooms) could be outsourced. Fast forward several years, and business has learned that virtually all non-value add functions can be outsourced. IT infrastructure was value add as long as something new or better could be developed to provide cost savings, efficienc [...]

Social Media Fads and the Risk to the Enterprise
Social Media Fads and the Risk to the Enterprise

Social Media Fads and the Risk to the Enterprise

By Bill Wood|March 17th, 2010|

Today's IT landscape is filled with hype around Web 2.0. While collaboration is a key forward-looking initiative for any organization, social media requires a specific purpose and goal. Without a clear direction and purpose for social media initiatives, they are at best a distracting fad, and at worst an enterprise disaster. When I look at today's social media applications, I see them as a fad. Popular today, and they will be around for a while, but like all social outlets they are waiting for [...]

ERP, SAP, or IT Project Management and Prototyping for Success
ERP, SAP, or IT Project Management and Prototyping for Success

ERP, SAP, or IT Project Management and Prototyping for Success

By Bill Wood|March 15th, 2010|

Over the years I have worked with teams that had great project management and others that had poor project management. The projects with really good project management generally ran smoothly with less stress, allowing the team to be more productive. A Few of the Characteristics of a Well-Managed ERP Project I have noticed a few consistent elements in well-managed projects. Those elements can be summed up in the following list: The project manager produces a published project plan with ta [...]

Sales, Software Selection Scams, and Performing Your Own Software Selection
Sales, Software Selection Scams, and Performing Your Own Software Selection

Sales, Software Selection Scams, and Performing Your Own Software Selection

By Bill Wood|March 11th, 2010|

A while back, I did a proposal to help a fairly large retailer do a software and vendor selection. Because of my many years of experience with SAP, they were concerned about whether I could be objective and unbiased. That is not only a fair question, but a critically important question. I decided to approach this sales presentation effort differently by providing solid, verifiable, and objective methods to evaluate software fit as well as vendor fit. Although the client company was gracious, acc [...]

Designing startup metrics to drive successful behavior
Designing startup metrics to drive successful behavior

Designing startup metrics to drive successful behavior

By Bill Wood|March 11th, 2010|

Great companies are almost always run by great management teams. And great management teams know that the only way to improve a process is to start by measuring it. Good metrics should also be actionable and drive successful behavior. In this post, I reveal how to figure out which metrics matter the most, and how to design them in such a way as to drive behavior that will lead to the results that you want. This post is applicable to any kind of business. In a follow-up post, I will use th [...]