ERP Project Plan: Getting Real (Part 4)

By |June 17th, 2010|

Twelve Tips to Avoid an ERP Schedule Disaster In my previous blog entries, we established the need to develop a valid ERP project schedule as a tool to manage the project and set the right expectations (in terms of time and budget). The point is ERP planning is not about throwing darts to come up with dates or forcing a schedule to say what we want it to say. We can wish all we want, but a schedule should reflect project realities, and agreed upon planning assumptions. In addition, we previousl [...]

Customer Relationship Management or CRM

By |June 13th, 2010|

Customer Relationship Management (CRM) is a core business practice that almost everyone reading this post is familiar with at some level. You have likely read about CRM, attended workshops and seminars on the subject, and perhaps even believe you have implemented a CRM initiative. While customer relationship management is certainly not a new business practice, it is also not a practice that most executives understand or leverage to its maximum capabilities. In today’s post, I will provide an ov [...]

SAP Implementation Partner or Company Selection Criteria

By |June 5th, 2010|

Project success depends on an implementation partner's ability to ensure business transformation occurs. Can the SAP implementation partner or company deliver business process engineering together WITH the new system? Or, as with so many of them, do they just install systems and call that an implementation? Lately, I have been focused on developing a solid and repeatable ERP software and vendor selection process. While reviewing the academic literature and reflecting on my time working with SAP [...]

ERP vs. ERP II vs. ERP III Future Enterprise Applications

By |May 31st, 2010|

ERP I, ERP II, & ERP III Abstract ERP applications integrate enterprise operations within and across enterprise legal entities, or company codes. ERP ii (or ERP 2) applications extend supply functionality to external enterprises (generally vendor-affiliated companies or enterprises) to reduce cost, improve supply chain efficiency, and perform collaborative innovation. ERP iii (or ERP 3) enterprises go to the next level as they integrate the ERP and ERP ii functionality to include customers [...]

Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 2

By |May 24th, 2010|

People, organizational, and change management strategies on an ERP implementation are usually more difficult than the technology implementation. ERP implementation changes to the business allow employees from different departments to become more knowledgeable about business in general (Hall, 2002) (see also The Top 5 ERP Success Factors by Project Stage from 22 Critical Success Factors about interdepartmental cooperation and communication). While deeper knowledge is good, it also presents a set [...]