SAP Customer Responsibility for SAP Project Success

By |April 23rd, 2012|

Some time ago, I put together a synthesis of SAP success criteria based on academic literature and my own personal experience. The table below is part of the list of SAP Success Factors for Vender Selection – Responsibility Matrix. For a more detailed explanation of each of the vendor-related items, see the posts listed in the Series on SAP ERP Project Success Factors. In the prior series, we went through SAP success factors with shared responsibilities between the company adopting the SAP appl [...]

SAP Project Fraud Allegations in Marin County v Deloitte, SAP Services

By |March 28th, 2011|

While many people from companies such as Deloitte are incredibly talented, even those companies may have a few bad apples that can and sometimes do spoil the whole entire bushel. In this article, we explore such an occurrence. ===================== The Marin County California Lawsuit against Deloitte Consulting took an interesting turn. The initial complaint was filed in mid-2010 against Deloitte only for fraud in providing inept and incompetent consultants (for background, see my previous post [...]

SAP ERP Project Failures Lessons Learned and Mini Case Studies 2

By |December 20th, 2010|

The following SAP ERP project failures cover the importance of testing, change management, training, senior management involvement, scope management, and quality of the consultants provided by ERP implementation vendors. With the exception of the inept, incompetent, or otherwise unqualified “con”sultants provided by some system integrators, you should note that these failure overviews illustrate many of the points made by Steve Phillips in the post on Software Consulting Firms and Clients Myths [...]

SAP System Vendor Project Success Criteria 1

By |November 1st, 2010|

Using the success criteria table laid out in SAP Success Factors for Vender Selection Responsibility Matrix 2 as a starting point for shared SAP project success, we will look at some strategies, tactics, techniques, and ideas for managing these shared responsibilities. By more aggressively managing these shared SAP critical success areas, we can set the correct tone and expectation for the SAP project. [FN1] This series will look at the things you should expect from your SAP system vendor, and [...]