In our previous article, a supplier reported a delayed shipment. The buyer asked an AI agent to investigate, and a revised delivery date eventually appeared in the ERP. Fortunately, the team now has updated information to work with. But who actually changed the record, and who approved it after evaluating its impact? To understand whether the change followed the organization’s controls, the team needs to distinguish who requested it, who approved it, and what performed the update. For leaders i [...]

  Imagine a manufacturer receiving notice that a component will arrive two days late. A seemingly small change can involve several departments, so the manufacturer needs to have a thorough correction process.  As Artificial Intelligence continues to reshape business operations, the manufacturer may want to incorporate it into their correction process and ERP environment. However, connecting AI to ERP requires decisions about the information it needs, the responsibilities it supports, [...]

Consider an existing customer who requests a larger order with an earlier delivery date. Your Customer Relationship Management (CRM) system uses AI to review previous purchases and communications, helping your sales team prepare a response. The opportunity looks encouraging. Unfortunately, some of the inventory is already allocated, production has other commitments, and the requested payment terms need approval. As Artificial Intelligence continues to reshape customer relationships, organizatio [...]

Imagine that a supplier tells your purchasing team a shipment will arrive later than expected. First, an employee asks an AI assistant for the status of the related purchase order. The assistant checks ERP and provides an answer. Then, the employee asks it to prepare a revised delivery date. Finally, they ask the assistant to submit the change. Although these requests may happen in one conversation, each message gives the AI a different responsibility. Additionally, each request may have larger [...]